Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices has agreed to notify you of:

1. What personally identifiable information of yours or third party personally identifiable information that is collected from you through the web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under the Auto, Boat & RV Program control
7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should first contact help@samsclubauto.com, call us at 888.525.4286, or write to us at Auto, Boat & RV Program; 13016 N. Walton Blvd.; Bentonville, Arkansas 72712. 

Information Collection and Use

The Auto, Boat & RV Program collects information from our users at several different points on our website. 

New and Pre Owned Vehicle Requests
The Auto, Boat & RV Program may collect and use your personal information to respond to your requests for information on new and pre-owned vehicles.  When you enter this information on the request form, the Auto, Boat & RV Program will collect your name, address, day and evening telephone numbers, email address.  This information will be provided to state franchised new vehicle dealers who participate in this program.  If there are no participating dealers selling your desired make of vehicle in your immediate area, we may forward your information to a partner of the Auto, Boat & RV Program who will endeavor to fulfill your request.

Member Classifieds
When you list your vehicle for sale in the Member Classifieds on www.SamsClubAuto.com, the Auto, Boat & RV Program will collect your name, zip code, email address, and a credit card number for use in collecting the publication fee.  This personal data will be collected in a secure environment.  When another website user is interested in your vehicle, you will be notified by email and you can choose to respond to the potential purchaser or not.  Only your zip code will be provided to a user inquiring about your vehicle.

Sharing Information with Third Parties

All personally identifiable information provided by our users is used only as the user directs. Unless you give us permission to do so or unless required by law, we do not use or disclose personally identifiable information to any third party unless we notify you in advance of your providing us that information. We may share aggregated statistical information about the use of our site with our business partners. Such aggregated statistical information does not include personally identifiable information.

The Auto, Boat & RV Program has third party business partners who provide services for auto buying such as vehicle history reports, vehicle loans, etc. When our business partners offer you their products or services through the Auto, Boat & RV Program’s web site, we notify you at the point of collection. As the Auto, Boat & RV Program does not have access to the information these business partners collect about you, we encourage you to read their privacy policies prior to providing them with your personal information as their privacy policies and practices may be different from ours.

The Auto, Boat & RV Program utilizes masking techniques (disguising the URL) in order to provide the user a seamless web experience.  You can check your location on the web at any time by clicking the right mouse button and selecting "properties."

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are tied to personally identifiable information to enable our Web-based service. We use a tracking utility called SiteCatalyst that analyzes user movement on our website.

Cookies

Technical information collected from your web browser (IP address and permanent cookies) is gathered for routine web site maintenance and for purposes of assessing the effectiveness of our products and services. If you choose not to accept cookies, you will still be able to access all pages throughout the Auto, Boat & RV Program web site, but may receive cookie notifications and popup windows more frequently.

Email Communications from The Auto, Boat & RV Program

The Auto, Boat & RV Program will send you emails restating the information that is provided to you on our website and asking you about the experiences that you have with our participating dealers. These communications are intended to serve as a customer service follow-up and to gather information about the effectiveness of our products and services.

If you wish not to receive or to stop receiving these email communications, please email us at help@samsclubauto.com.

Safeguarding Your Personal Information

The Auto, Boat & RV Program uses a variety of security safeguards to protect your information from loss, misuse, alteration or destruction. Access to your personal information by Auto, Boat & RV Program employees and other authorized parties is provided on a "need to know" basis. In addition, all employees must sign a Privacy Pledge, which indicates that they are aware of the Program's privacy policies regarding using and disclosing information.

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done by emailing our Customer Support at help@samsclubauto.com, call us at 888.525.4286 or write to us at The Auto, Boat & RV Program; 13016 N. Walton Blvd.; Bentonville, Arkansas 72712.

Security Breaches

Please contact help@samsclubauto.com or 888.525.4286 to report any known or suspected privacy or security breaches or to submit a privacy related question or complaint. After receiving your inquiry, we will respond within five business days. We reserve the right to modify or amend the Privacy Statement at any time and for any reason. We will post these changes prominently on our website 30-days prior to implementation. We will make the current version of the Privacy Statement available to you at the Auto, Boat & RV Program Web site.

Last Update

This Privacy Policy was last updated on April 17, 2008.